Dead pixel policy
What happens if there is a dead pixel?
Every panel maker has a pixel policy, and they are not all equal. Here is where Kuycon draws the line, and how to make a claim if you find a bad pixel.
Stricter than the standard
Kuycon applies a policy stricter than the ISO 9241-307 Class I standard. If your unit shows more than one defective pixel, bright or dark, per million, it qualifies for replacement.
On a high-resolution 5K or 6K panel that is a demanding threshold, which is the point: it favours you rather than the factory tolerance.
How to make a claim
Contact customer service with your order number and evidence of the defect, a clear photo or a short video. The team confirms eligibility and arranges the next step.
Confirmed cases are resolved by repair, replacement or refund. Minor anomalies below the threshold, and cosmetic or accidental damage, are not covered.
The same policy across the range
Every current Kuycon panel is held to the same strict pixel policy.
- G27P. See the G27P →
- P27Z. See the P27Z →
- G32P. See the G32P →
Related questions
Pixel policy questions
What counts as a defect?
More than one bright or dark defective pixel per million, which is stricter than the ISO Class I standard.
How do I report one?
Send your order number with a clear photo or short video to customer service.
What if it is below the threshold?
Minor anomalies below the threshold are not covered, in line with the standard the policy is based on.
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Read the full guideWritten in September 2026. Specifications vary by model; check the product page for the exact configuration.